TO OUR VALUED CUSTOMERS:
The Co-Operative Bank is very pleased to inform you that we are installing
new "Drive-thru" cash point machines where our customers will be
able to withdraw cash without leaving their
vehicles. To enable our customers to make full use of these new
facilities, we have conducted Intensive behavioural
studies to come up with appropriate procedures for their use. Please
read the procedures that apply to you and remember them for when you use
our new machines for the first time.
PROCEDURES FOR OUR MALE CUSTOMERS:
1. Drive up to the cash machine.
2. Wind down your car window.
3. Insert card and enter PIN.
4. Enter amount of cash required and withdraw.
5. Retrieve card, cash and receipt.
6. Wind up window.
7. Drive off.
PROCEDURES FOR OUR FEMALE CUSTOMERS:
1. Drive up to cash machine.
2. Reverse back the required amount to align car window with
cash machine.
3. Re-start the stalled engine.
4. Wind down the window.
5. Find handbag, remove all contents on to passenger seat to
locate card
6. Turn the radio down.
7. Attempt to insert card into machine.
8. Open car door to allow easier access to cash machine due to
its excessive distance from the car.
9. Insert card.
10. After "Invalid Card" is displayed - Remove Marks
& Spencer Charge Card and insert correct Cash Point Card.
11. Remove Cash Point Card.
12. Re-insert Cash Point Card the right way up.
13. Re-enter handbag to find diary with your PIN written on the
inside back page.
14. Enter PIN.
15. Press "Cancel" and re-enter correct PIN.
16. Enter amount of cash required.
17. Check make-up in rear view mirror.
18. Retrieve cash and receipt.
19. Empty handbag again to locate purse and place cash inside.
20. Place receipt in back of chequebook.
21. Re-check make-up.
22. Drive forward 2 metres.
23. Reverse back to cash machine.
24. Retrieve card.
25. Re-empty handbag, locate cardholder, and place card into
the slot provided.
26. Restart stalled engine and pull off.
27. Drive for 2 to 3 miles.
28. Release handbrake.